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Support

Contact Us

Need help? Email us at:

[email protected]

We typically respond within 24 hours.

Frequently Asked Questions

How does Pairaecho work?

Pairaecho connects you anonymously with another person for a 7-day emotional journey. You check in daily with your mood, and both of your emotional states are visualized together. At the end of the journey, you both decide whether to reveal your identities.

Is my data secure?

Yes. All sensitive data is encrypted using AES-256 encryption. Your contact information is only shared if both you and your connection mutually agree to reveal.

How do I delete my account?

Go to Settings → scroll down → tap "Delete Account". This will permanently remove all your data from our servers.

Can I be matched with the same person again?

No. Once you've been connected with someone, you will not be matched with them again.

What happens if my connection doesn't check in?

If your connection misses check-ins, the journey continues. You can still see when they were last active.

How do I report inappropriate behavior?

If you receive inappropriate messages, please email us at [email protected] with details. We take all reports seriously.

Is Pairaecho free?

Yes, Pairaecho is free to use.